How to Raise a Grievance or Query With Invest UP

Every system built on multiple departments will occasionally have something get stuck — an application that’s overdue, a land issue that’s unresolved, a clearance caught between two offices. When that happens, the natural instinct is to go back to whichever department is holding things up. But that’s not always the fastest path.

Why a dedicated channel exists

Invest UP provides a query and grievance channel specifically for investors and businesses facing issues with clearances, land matters, or other investment-related concerns. Instead of restarting the conversation department by department — which can mean repeating your issue to several different offices before finding the right one — this channel lets you raise the concern directly with the state’s investment facilitation agency, whose role includes helping unblock exactly these kinds of situations.

When it makes sense to use this route

This channel is most useful once you’ve already tried the normal process and it hasn’t resolved things within a reasonable time — for example, an application that’s gone well past its expected timeline under Nivesh Mitra, a clearance stuck due to unclear coordination between two departments, or a land-related issue that isn’t moving through the standard department contact. It’s a escalation mechanism, not a replacement for the standard application process.

What to have ready before you raise a query

Grievances get resolved faster when they’re specific. Before raising an issue, it helps to have your application reference numbers, a clear timeline of what’s happened so far, and a concise statement of what outcome you’re looking for. A vague complaint takes longer to route correctly than a specific one with supporting details attached.

What to expect after raising a concern

Because this channel routes through Invest UP rather than a single department, expect some back-and-forth as your concern is directed to the right people — this isn’t necessarily instant, but it’s generally more effective than repeatedly approaching a department that hasn’t been responsive on its own. Keep a record of what you submit and any reference number you receive, in case you need to follow up.

Don’t wait too long to escalate

Businesses sometimes wait far longer than necessary before raising a formal grievance, hoping the issue resolves itself. If something has clearly stalled past a reasonable timeframe, raising it sooner tends to get better outcomes than waiting.

We can help you escalate the right way

If you have a stuck application or an unresolved investment issue and aren’t sure how to frame it for Invest UP, message us on WhatsApp — we can help you put together a clear, well-documented query.